How involved should a landlord be when they hire a manager?
Without a doubt, this is the most common question property managers receive, but there’s no one correct answer. Some landlords want to make every decision concerning their property. Others prefer leaving operational decisions to their property management team.
At the end of the day, a landlord should be as involved as they want to be — to a point. Once a landlord has hired a property manager, they should respect boundaries in communicating with tenants. Too much contact between tenant and landlord makes it harder for property managers to do their job.
In certain situations, tenants could pitt landlords and property managers against each other for their own benefit. This frequently happens when property managers enforce lease terms, and the struggle almost always creates conflict.
Here are two common property management issues that show it’s best for the landlord and tenant to have limited communication.
Scenario 1: Pest Control
If a property has a pest problem and pest control service is up-to-date, the property manager would rightfully inform the tenant it’s their responsibility to fix the problem. Of course, this isn’t what the tenant wants to hear. And if there’s unlimited communication between the tenant and landlord, the tenant could either seek pity or complain that the property management isn’t doing it’s job.
It’s easy for landlords to give in to pressure from a disgruntled tenant if they lack proper experience. When the property manager is the sole point of contact, they can strictly reference and enforce the terms of the lease to resolve the situation in a professional way.
Scenario 2: Evictions
Evictions are never easy. Many tenants try to gain sympathy by making emotional pleas, and it’s not uncommon to see a letter to a landlord stating, “My children will be homeless if you force us to leave.”
Property managers have the proper experience to see through these tactics. When tenants attempt to manipulate the situation, they won’t have the success with a property manager that they could have with a landlord. Property managers are taught to separate legitimate concerns from emotional appeals for the good of the property. It may be difficult for an inexperienced landlord to do the same.
Why Choose Turn-Key Property Management?
Many landlords have no problem limiting communication with tenants because they prefer not to be involved in the management process. Some owners don’t even live in the same state as the property they own.
If either of those scenarios applies to you, handing your property over to professional turn-key management is easily the right choice. In fact, it’s one of the services provided at LeapDFW.
We’ll cover the property management tasks from beginning to end. You can make the executive decisions, like approving tenants and repairs, but leave the arduous daily tasks, like turning on the power and evaluating leads, to us.
Interested in hiring a turn-key property management team? Contact us today!