You’ve probably wondered what property managers do. You may even assume we cash rent checks all day – but that’s only part of the story.
If you’ve ever wanted to be a fly on the wall at a property management company, here’s your chance. We’re giving you a peek inside our management office to share aspects of what we do each day to assist our investors, communicate with tenants and keep properties running.
Rise and Shine at Leap Property Management
First thing in the morning, we go through the non-emergency maintenance tickets that came in the evening before. We typically get calls overnight for small fixes like a broken ceiling fan string, but occasionally, we’ll get stranger requests like removing a squirrel from a bathroom.
Each of our regions has two staff members, a property manager and a tenant coordinator. The tenant coordinator oversees maintenance for their assigned properties. They go down the maintenance request list to prioritize repairs and follow-up with tenants.
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Afterward, they troubleshoot the problem and get a bid for repairs. We contact the investor for approval once we receive a bid. Then, we coordinate with contractors and tenants to schedule repairs.
Afternoons at Leap Property Management
Our second big task for the day is marketing and checking the status of our investor’s property listings. We reach out to real estate agents showing our properties. Typically, agents come the day before to pick up keys, or they’ll call ahead for access to a lockbox on site.
We reach out to make sure tours go smoothly and to get feedback they receive from potential buyers. We’ll evaluate that feedback and contact homeowners to make suggestions on sales strategy.
Ongoing Tasks Throughout the Day
Following up on delinquencies, fielding resident calls and screening new tenants are ongoing tasks for us. If someone has applied for a rental, we’ll make sure the paperwork is complete and we’ll put it through screening. Once they’re approved, we’ll coordinate the move in.
We organize move-ins on a weekly basis to prepare for preliminary inspections. Property managers spend most of their time on the road inspecting properties before move-ins and after move-outs. Our tenant coordinators are the backup at the office for each manager.
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As for the investment side of the business, we’re always on the lookout for new listings that fit an investor’s criteria. When we find a good match, we calculate the ROI, put an evaluation together and present it to our investors.
How We End Each Day
Tenant coordinators follow-up on repairs for the day to confirm they’re complete with tenants and contractors. We also handle accounting parts of the job like collecting invoices and other paperwork.
We’ll plan out what needs to be taken care of the next day and eventually we call it a night – sort of. Our job continues even when the team leaves the office. Staff is always ready and waiting on-call to handle emergencies.
Interested in learning more about LEAP Property Management? Contact us here.
